returns

FAQs

What items are non-refundable?

 The following items cannot be returned:

  • Gift Cards
  • Final Sale Items
  • Masks

I purchased an item on sale, am I able to return it?

All items marked Final Sale are non-refundable and ineligible for return. We do have items that are on sale but not marked Final Sale. These items are eligible for return. If you have questions on return eligibility please contact us via LiveChat on our website or email us at info@giordanacycling.com.

The tracking on my package says it was delivered, but I have not received it. What should I do? 

There may be a delay in receiving your shipment, even if it says it has been delivered. Please check surrounding areas and ensure the package has not been delivered to a leasing office or neighbor, if possible. If your package has not arrived within 24 hours of receiving a delivery notice, please reach out to us at info@giordanacycling.com. All delivery issues must be reported to us within 7 business days.  

I received a damaged item, what should I do?

Should you receive a damaged item or item(s) in error, please reach out to us at info@giordanacycling.com within 5 business days of receiving your order to discuss replacement or return options. 

RETURN POLICY

  • Merchandise must be returned within 30 days.
  • Merchandise must be unwashed, unworn, and unaltered.
  • Merchandise must have all tags attached and be returned in original packaging.
  • Merchandise returned without the original tag, or a damaged tag may result in a delayed refund or may not qualify for a refund.

Please Note:

  • Shipping and handling charges are not refundable.
  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

    How do I return?

    30-DAY RETURNS PROCEDURE FOR U.S. ORDERS (COMPLIMENTARY RETURN LABEL PROVIDED):

    • Please visit our Giordana Cycling Returns Center and enter your order number and email address
    • Once your request is approved, you will receive a confirmation email with a complimentary shipping label and instructions
    • Please include your original packing list or information that includes your order number in your package
    • Cover or remove any original mailing address labels or carrier barcodes on the package

    30-DAY RETURNS PROCEDURE FOR INTERNATIONAL ORDERS:

    Giordana Cycling is unable to provide a pre-paid mailing label for your return. We recommend you use your own trackable and insured shipping method to send your return to the following address:

    Giordana Cycling
    Attn: Returns
    12500 Steele Creek Road
    Charlotte, NC 28273

    Please be sure to:

    • Repackage your unworn and unwashed merchandise securely.
    • Include your original packing list or information that includes your order number in your package.
    • Cover or remove any original mailing address labels or carrier barcodes on the package.

    TERMS + CONDITIONS

    • Giordana Cycling cannot accept responsibility for packages we do not ship and is not responsible for additional shipping charges or lost returns. Please keep the tracking details for your records.
    • Shipping and handling charges are non-refundable.
    • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
    • Final Sale items may not be returned.
    • Giordana Cycling reserves the right to deny return requests for items that do not meet our return policy terms or procedures.

    REFUND PROCESS

    • Most returns will be processed within 5-10 business days from the date they are received to our warehouse.
    • Due to limited warehouse capacity and the safety of our employees, additional processing delays may occur.
    • You will receive an email confirmation when your return has been processed (be sure to check your spam folder).

     

    NEED A DIFFERENT SIZE?

    In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.

     

    WARRANTY POLICY

    All Giordana cycling garments are made by hand and designed to help you reach new heights. Although our products are made with the rider in mind, we do consider any defects or imperfections after 12 months of purchase to be normal wear and tear. Refunds, replacements, returns, or exchanges will not be honored after 12 months of purchase. 

    If your warranty request falls within the 12 month period, please send the following information to info@giordanacycling.com:

    • Your order number and confirmation email, if purchased directly from giordanacycling.com. If purchased from an approved retailer, please send a photo of your receipt of purchase that includes proof of date purchased.
    • A photo of the issue you are experiencing.
    • A photo of the full garment.

    Please note, warranty requests may take up to 7 business days to address. 

    For additional questions on returns, refunds, or warranty requests please email info@giordanacycling.com or reach out to us on Live Chat here.