returns

FREE Shipping and FREE Returns U.S. ORDERS $25+

RETURN POLICY

  • Merchandise must be returned within 30 days.
  • Merchandise must be unwashed, unworn, and unaltered.
  • Merchandise must have all tags attached and be returned in original packaging.
  • Merchandise returned without the original tag, or a damaged tag may result in a delayed refund or may not qualify for a refund.

Please Note:

  • Shipping and handling charges are not refundable.
  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

What items are non-refundable?

 The following items cannot be returned:

  • Gift Cards
  • Final Sale Items
  • Masks

How do I return?

30-DAY RETURNS PROCEDURE FOR U.S. ORDERS:

  • Visit our Giordana Cycling Returns Center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines
  • Repackage your unworn and unwashed merchandise securely
  • Include your original packing list or information that includes your order number in your package
  • Cover or remove any original mailing address labels or carrier barcodes on the package

30-DAY RETURNS PROCEDURE FOR INTERNATIONAL ORDERS:

Giordana Cycling is unable to provide a pre-paid mailing label for your return. We recommend you use your own trackable and insured shipping method to send your return to the following address:

Giordana Cycling
Attn: Returns
12500 Steele Creek Road
Charlotte, NC 28273

Please be sure to:

  • Repackage your unworn and unwashed merchandise securely.
  • Include your original packing list or information that includes your order number in your package.
  • Cover or remove any original mailing address labels or carrier barcodes on the package.

TERMS + CONDITIONS

  • Giordana Cycling cannot accept responsibility for packages we do not ship and is not responsible for additional shipping charges or lost returns. Please keep the tracking details for your records.
  • Shipping and handling charges are non-refundable.
  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
  • Final Sale items may not be returned.
  • Giordana Cycling reserves the right to deny return requests for items that do not meet our return policy terms or procedures.

REFUND PROCESS

  • Most returns will be processed within 5-10 business days from the date they are received to our warehouse.
  • Due to limited warehouse capacity and the safety of our employees, additional processing delays may occur.
  • You will receive an email confirmation when your return has been processed (be sure to check your spam folder).

 

NEED A DIFFERENT SIZE?

In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.

 

For additional questions on returns or refunds please email info@giordanacycling.com or reach out to us on Live Chat here.