- Merchandise must be returned within 30 days.
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached and be returned in original packaging.
- Merchandise returned without the original tag, or a damaged tag may result in a delayed refund or may not qualify for a refund.
- Please Note: Shipping and handling charges are not refundable.
- Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
- Final Sale items may not be returned.
30-DAY RETURNS PROCEDURE
- Email firstname.lastname@example.org to request a return label.
- Repackage your unworn and unwashed merchandise securely.
- Cover or remove any original mailing address labels or carrier barcodes on the package.
Address your return to:
12500 Steele Creek Road
Charlotte, NC 28273
- Ship your package using a trackable, insured shipping method. Giordana Cycling cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
- You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
NEED A DIFFERENT SIZE?
In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.