GARMENTS AND FIT
Have a Question?
Does Giordana fit like a European brand or an American Brand?
The question of fit is very personalized. Cycling brands on both sides of the ocean offer a variety of fit options from looser or relaxed to form fitting or race fit. Our experts will learn about you and your preferences to make an informed recommendation. Email us or chat with a member of our team during business hours and we'll be happy to help.
How do I find my size?
We have many tools to help you find the perfect fit! For product-specific sizing info, click 'Not sure about the size?' on any product page. You can also refer to our sizing and inseam charts. Get helpful guidelines and fit advice from an industry expert on our fit guide videos page or chat live with a specialist using the bubble at the bottom right of this website.
Can I get custom clothing?
Absolutely! Learn all about our Giordana Custom apparel program here.
PRICING
Why is your product expensive?
Giordana apparel is made in Italy with premium materials and decades of expertise in our family-owned facility. Our founder, Giorgio Andretta, personally oversees the daily operation. By keeping production centralized, we're able to maintain consistency and a quality that is unparalled in our industry– all while following the strict sustainable practices of the EU. This comes at a cost, but we work hard to keep prices reasonable and deliver exceptional value in every piece. We know you'll agree that the payoff in comfort and longevity is well worth the investment!
Do you offer discounts?
The best way to stay in the loop on discounts and promotional periods is to sign up for our emails and texts. Opt-in to receive exclusive info and ensure you never miss an opportunity to save.
Do you have a loyalty program? How do I earn rewards?
Sign up for our loyalty program to earn rewards every time you shop.
Can I order wholesale?
Authorized dealers may apply for a wholesale account.
MANUFACTURING AND PRODUCTION
Where is Giordana apparel made?
Giordana apparel is made in our family-owned production facility in the Veneto region of Italy. Check out our brand story for a peek inside the factory.
Do you have a warranty policy?
Yes, we stand behind our quality and construction. You can review our complete warranty policy.
Do you offer crash replacement?
We understand accidents occur and we are here to support you in getting back on the road. Crash replacements are evaluated on a case by case basis. If your warranty or crash replacement request falls within the 12 month period, please visit this page.
What are your sustainability practices?
Our production exceeds the EU’s requirements for green practices. Read more here.
ORDERING AND SHIPPING
I am outside the States, can I still order Giordana?
We now ship to many countries worldwide. Please refer to our shipping page for the latest information.
Can I edit my order?
We ask that you review your order carefully as it cannot be modified once it is submitted.
Can I cancel my order?
If you wish to cancel your order email us or chat with a member of our team during business hours and we'll be happy to help. Once your order has been cancelled, payment authorization will be voided and will drop off of your account within 5-7 business days. The exact time frame for authorization void is determined by your card's issuing bank.
Do you charge for shipping?
Shipping is free for U.S. orders over $200. See our shipping options for other fees and estimated transit times.
What shipping methods do you use?
We use both USPS and FedEx shipping services to ship to U.S. customers. Unless you select an expedited shipping service at checkout, we will select the most efficient shipping method to ensure your order arrives to you in a timely manner. You will receive a tracking confirmation email once your order has shipped.
What is your return policy?
Purchases made on GiordanaCycling.com may be returned or exchanged within 30 days of purchase. Items marked FINAL SALE are not eligible for refund. All items must be unworn, unwashed, tags attached, and returned in original condition to receive a full refund. All other conditions of our Return Policy apply.
What items are non-refundable?
The following items cannot be returned:
- Gift Cards
- Final Sale Items
- Masks
- Shipping or Returns Insurance
I purchased an item on sale, am I able to return it?
All items marked Final Sale are non-refundable and ineligible for return. Items that are on sale but not marked Final Sale are eligible for return. If you have questions on return eligibility please contact us via chat or email us.
Can I return a gift?
We offer easy gift returns through our Returns Center.
Simply select the "Returning A Gift" link and enter your order number and delivery zip code. Select the return reason to process your return. You will receive a pre-paid return shipping label and an instant shop credit code to shop for something else. Simply apply this code at checkout to redeem your credit.
If the new item selected is more than the original amount purchased, you will be prompted to check out for the additional amount owed.
Not ready to exchange right away and need some time to think it over? Don't worry! You can still return the gift item and you'll be issued a gift card code that never expires once we receive the item in our warehouse.
I need a different size, how do I exchange?
Visit our Returns Center to easily initiate an exchange for a new size or color. Want to try a totally different item? We'll issue you a credit to use on a new style. For assistance with exchanges or any questions, please contact us via chat or email us.
The tracking on my package says it was delivered, but I have not received it. What should I do?
There may be a delay in receiving your shipment, even if it says it has been delivered. Please check surrounding areas and ensure the package has not been delivered to a leasing office or neighbor, if possible. If your package has not arrived within 24 hours of receiving a delivery notice, please email us. All delivery issues must be reported to us within 7 business days.
I received a damaged item, what should I do?
Should you receive a damaged item, please email us within 5 business days of receiving your order to discuss replacement or return options.
NEED MORE HELP?
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